Phil Crosby, for example, stated quality means conformance to requirements, such as hours of waterproof, durable shoes, doctors who are experts, etc.. Doctors are able to diagnose the disease correctly classified patients as a qualified doctor. While Edward Deming, the quality of stating the problem-solving means to achieve continuous improvement as kaizen in Toyota. In this case means the quality is something that is continuous, there is always improvement, not stagnant. K. Ishikawa, fishbone diagram creator, stated quality means customer satisfaction, both internal and external customers.Internal customer satisfaction will lead to external customer satisfaction. B. Quality Standards The definition of quality standards is the alloy properties of the goods or services, including management systems are relatively stable and in accordance with a broad customer needs both locally and nationally and internationally. The quality standards used as a benchmark of quality, goods or services, and management system if the quality is said to be qualified in accordance with the standards.
C. Quality Planning Quality planning is an important part of the overall quality management. The Juran Trilogy (1989) is the first quality planning. Juran trilogy is that the quality management group consists of three parts:
a) Quality Planning
b) Quality control
c) Improving the quality of
Substance quality planning is to identify customer needs, translating those needs into program activities, and arrange the steps in the process of implementing a program to produce quality products.
ISO 9000 ISO 9000 is a quality management system in the form of standards, which include product quality standards and measurements. ISO 9000 is basically the application of three principles of quality systems ie quality control, quality assurance, and quality management, but the most important are the principles of quality assurance and quality management.ISO 9000 is the substance of the standards process and systems that should be in pedomani by the organization to ensure product quality in accordance with applied (extensive customer needs).
STANDARD Standard, or full of technical standards, is a norm or requirement which is usually in the form of a formal document that created the criteria, methods, processes, and practices are uniform engineering or technical. A standard may also be an artifact or other formal devices used for calibration. A primary standard is usually located within the jurisdiction of a national standardization bodies. Standard secondary, tertiary, checks, and materials commonly used as a reference standard in metrology systems. A habit, convention, product companies, or companies that have accepted standards and are generally dominant is often referred to as "de facto standard".
A technical standard can be developed either alone or unilateral, for example by a company, regulatory agencies, military, etc.. Standards can also be developed by a group such as a partnership or trade association. Standardization bodies usually have more diverse and generally develop a voluntary standard. These standards could become mandatory if adopted by a government, business contracts, etc..
Standardization process through a formal announcement could or may also involve the formal consensus of technical experts. ISO 9001: 2008 (QUALITY MANAGEMENT SYSTEM)
ISO 9001:2008 is an international standard for quality management systems / quality. ISO 9001:2008 specifies requirements - requirements and recommendations for the design and assessment of a quality management system. ISO 9001:2008 is not a product standard, because it did not state requirements - requirements that must be met by a product (goods or services). ISO 9001:2008 is only a quality management system standards. But, however it is expected that the product resulting from an international quality management system, will be of good quality (standard).
So it can be concluded that the Quality Management Systems (ISO 9001:2008) is Is a documented procedure and practice - a standard practice for system management, which aims to ensure the suitability of a process and product (goods or services) to the particular needs or requirements, which requirements or requirements particular defined or specified by the customer and the organization.
Benefits of ISO 9001:2008 are:
• Increase Customer Confidence • Product and Process Quality Assurance • Increase Productivity & enterprise "market gain" • Improve motivation, morale & employee performance • As a corporate competitor analysis tool • Improve mutually beneficial relationships with suppliers • Improve cost efficiency & security products • Improve internal communication • Improving the company's positive image • Documented System • Media for Training and Education.